United Airlines launched a new tool to improve accessibility for wheelchair users. This tool helps users find flights that can accommodate their specific wheelchairs or mobility devices.

• Wheelchair Sizing Tool: This tool allows users to search for flights based on the dimensions of their wheelchair.
• Filter by Wheelchair Size: Users can enter the size of their device and the search results will show flights with compatible cargo hold doors.

United also addressed situations where a wheelchair might not fit on a preferred flight:

• Fare Difference Refund: If a customer needs to switch to a more expensive flight to accommodate their wheelchair, they may be eligible for a refund of the fare difference.

These efforts are part of a larger United Airlines initiative to improve accessibility for travelers with disabilities. They collaborated with various organizations including United Spinal Association and Numotion to develop these tools and policies.

• Collaboration for Improvement: United worked with a customer advisory board and relevant organizations to develop these features.

Here are some additional details about the launch:

• Pilot Program: The wheelchair sizing tool was initially launched as a beta test.
• Damaged or Delayed Wheelchair Program: United is also testing a program at Houston Airport to offer loaner wheelchairs or reparations if a customer’s wheelchair is damaged or delayed during their travels.

Overall, these new tools and programs demonstrate United Airlines’ commitment to making air travel more accessible for wheelchair users.