Confident Carnival Extends Great Vacation Guarantee


Carnival Cruise Lines has been introducing travelers to the world of cruise vacations for decades with their signature version of Fun at sea.  Enabling those who might not otherwise travel extensively to get out and see the world, Carnival provides a well-orchestrated travel experience with pricing that adds up to an outstanding value.  Further insuring a good time at sea, Carnival’s Great Vacation Guarantee often seals the deal, giving consumers confidence that they will have a good time on their fleet of 24 ships.  Now, Carnival is confidently renewing their pledge though December 2015 spotlighting the money-back element and much more.

Called the Great Vacation Guarantee the offer not only provides a 110 percent refund if passengers are dissatisfied with their vacation for any reason but complimentary transportation home and a $100 shipboard credit on a future cruise .   In the year since Carnival originally introduced the guarantee, the line’s 24 ships have carried 4.5 million guests and the guarantee has been invoked only 47 times.

“You are statistically more likely to date a supermodel than you are to invoke the Great Vacation Guarantee,” said Jim Berra, Carnival’s chief marketing officer.

Confident Carnival believes “it is important to keep the guarantee in place given its effectiveness in communicating to consumers that we stand behind our product and are extremely confident you will have an exceptional vacation experience when you sail with Carnival,” said Jim Berra, Carnival’s chief marketing officer. Berra also noted that with more than 300 new spaces and experiences added to Carnival’s fleet under the Fun Ship 2.0 enhancement program, guest satisfaction has increased considerably since the program was first introduced.

How It Works
To exercise the Great Vacation Guarantee, guests simply notify the ship’s guest services desk within the first 24 hours of the voyage to receive a full refund of their cruise fare plus an additional 10 percent, along with complimentary return air transportation from the next port of call, and complimentary ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise.  Carnival will fully handle all travel arrangements to make it a truly hassle-free experience.

The Great Vacation Guarantee is valid on all three- to eight-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Bermuda, Canada and New England through December 31, 2015, including holiday sailings.  The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air.