United Airlines Loyalty Strategy Shift

United Airlines has introduced a targeted credit card offer that significantly departs from traditional airline loyalty practices by including elite status as part of an initial sign-up bonus. Historically, airline credit cards have provided “elite-lite” perks, such as free checked Read More …

United Helps Customers Match Aircraft To Wheelchair

More than 20,000 customers who travel with wheelchairs have already used United’s industry-first digital sizing tool since it launched in March 2024, with feedback from those customers helping contribute to a nearly four-point improvement in customer satisfaction scores compared to a year earlier. Read More …