- Pioneering Partnership: Emirates is the first airline in the world to partner with the Be My Eyes app to offer live video support for blind and low-vision travelers.
- On-Demand Visual Assistance: The service connects users with a dedicated, 24/7 Emirates team for real-time help with booking, airport navigation, and reading travel information.
- Global Availability: This new accessibility feature is available for customers flying to any of Emirates’ more than 140 destinations worldwide.
- Commitment to Inclusive Travel: The initiative is a key part of Emirates’ broader mission to make travel more inclusive and accessible for all customers.
In a landmark move for accessible travel, Emirates has announced a wonderful new partnership with the Be My Eyes app , becoming the first airline in the world to offer on-demand live video support for blind and low-vision travelers. This pioneering initiative beautifully underscores the airline’s commitment to making travel more inclusive and seamless for all its customers across its global network of over 140 destinations.
Through this collaboration, travelers can use the Be My Eyes app to connect with a dedicated Emirates team, available 24/7. This provides real-time visual assistance for a wide range of travel needs, from planning and booking flights to navigating the airport and reading gate information. The service is a fantastic example of how technology and human connection can come together to create a more supportive and empowering travel experience.
This initiative is a testament to Emirates’ forward-thinking approach and its mission to lead the industry in customer care. By integrating this innovative technology, the airline is not just enhancing its service but is also fostering a more inclusive travel environment where every passenger can journey with confidence and ease. It is a truly positive step forward, setting a new standard for accessibility in the skies.
