• A Proactive and Generous Response: Following a technical issue on Celebrity Infinity, the cruise line has offered guests a significant compensation package.
• Substantial Compensation Package: Passengers will receive 50% of their cruise fare as a refundable onboard credit and another 50% as a Future Cruise Credit (FCC).
• Bonus Experiences for Guests: The cruise line is providing complimentary shore excursions in Kuşadası, Turkiye, to make the most of the extended stay in port.
• Itinerary Adjustment: Due to the delay, the ship will sail directly to Athens for its scheduled disembarkation, forgoing stops in Thessaloniki and Mykonos.

Celebrity Cruises is taking wonderful care of guests aboard the Celebrity Infinity following an unexpected technical issue that resulted in an extended stay in Kuşadası, Turkiye. The cruise line has been highly responsive, prioritizing guest safety and comfort while working diligently to resolve the situation and keep passengers well-informed.

In a demonstration of its commitment to its passengers, Celebrity has announced a significant and generous compensation package. Guests will receive 50% of their cruise fare back as a refundable onboard credit to enjoy for the remainder of the trip. Additionally, they will receive another 50% of their cruise fare in the form of a Future Cruise Credit, allowing them to look forward to another vacation.

To help guests make the most of their unplanned time in port, the shore excursions team has been offering complimentary tours in the beautiful port of Kuşadası. This provides a unique opportunity for guests to explore the local area and enjoy a new experience at no extra cost. While the ship’s itinerary has been adjusted to ensure a timely arrival for its scheduled disembarkation in Athens, the cruise line’s focus has been on guest well-being. This proactive communication and robust compensation show a true dedication to turning a challenging situation into the best possible experience for everyone onboard.