• Carnival Horizon was delayed by eight hours due to technical difficulties with its propulsion system in Miami on November 16.
• Affected guests received a one-day pro-rated refund of the cruise fare and pro-rated onboard credit for pre-purchased packages.
• The ship docked at Terminal D instead of Terminal F due to heavy congestion, necessitating shuttle service for guests who had parked.
• The six-night Western Caribbean itinerary remains intact, although guests were advised of the potential for necessary changes.

Carnival Horizon faced an unexpected, eight-hour delay in docking at the Port of Miami on November 16, causing significant disruption to scheduled embarkation times. The cause of the delay was attributed to technical difficulties involving the ship’s propulsion system. As a result, all terminal arrival appointments were pushed back substantially, with the final boarding deadline extended to 10:30 p.m.

To mitigate the inconvenience, Carnival Cruise Line immediately offered compensation to all affected passengers. Every guest received a one-day pro-rated refund of their cruise fare, returned to their original form of payment. Additionally, any pre-purchased packages, such as drink or internet services, will be refunded on a pro-rated basis and issued as onboard credits, with gratuities adjusted accordingly.

Logistically, the ship docked at Terminal D instead of the originally scheduled Terminal F, an operational change necessitated by the high volume of traffic at the Port of Miami, which was accommodating 10 cruise ships that day. Carnival provided complimentary shuttle service for guests who had parked at Terminal F. Despite concerns, the scheduled six-night Western Caribbean itinerary, which includes stops in Cozumel, Grand Cayman, and Ocho Rios, remains intact, although dinner service was adjusted to open seating to accommodate the late boarding.